Overview
Virtual Option
In-Person Kickoff
1/8/27 (Snow Date 1/15/27)
Thursdays
1/21/27 – 3/25/27
6:00 pm – 9:00 pm
Early registration $1,295.
After Nov 15 $1,495.
Books and materials purchased separately.
Materials to purchase before class:
The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition
Certified Manager of Quality/Organizational Excellence Question Bank
$1,295.00
Contact:
Christa Sterling
csterling@ccsu.edu
(860) 832-2277
Certified Manager of Quality/Organizational Excellence (CMQ/OE) Exam Preparation
Advance your leadership capabilities and prepare for the globally recognized ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) credential through this comprehensive, instructor-led program.
Details
Curriculum
Advance your leadership capabilities and prepare for the globally recognized ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) credential through this comprehensive, instructor-led program.
This 10-week course is designed for experienced professionals seeking to strengthen their ability to lead quality initiatives, drive organizational performance, and align strategy with results. Delivered in a structured, evening format, the program provides a thorough review of the CMQ/OE Body of Knowledge (BoK) while allowing participants to immediately apply concepts within their organizations.
Led by an ASQ-certified instructor, the course combines expert guidance, peer discussion, and practical exercises to reinforce complex topics such as leadership, strategic planning, and process improvement. Participants will explore how to manage quality systems at an organizational level, influence culture, and lead cross-functional teams to achieve sustained performance excellence.
Topics include:
- Leadership, organizational culture, and change management
- Strategic planning and deployment (including alignment with business goals)
- Management methods, decision-making, and project management
- Quality systems design and continuous improvement frameworks
- Data-driven decision-making and performance measurement
- Customer-focused organizations and stakeholder engagement
- Supply chain and supplier quality management
- Training, development, and knowledge management
- CMQ/OE exam structure, content, and test-taking strategies
By the end of the course, participants will have a clear understanding of the CMQ/OE exam and the leadership competencies required to succeed as a quality management professional.
Materials must be purchased before class:
The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition
Certified Manager of Quality/Organizational Excellence Question Bank
Who Should Enroll
This program is designed for professionals who are involved in quality auditing and quality management roles.
Instructor
Mr. Mark Roy
Mark is currently working at Cyient LLC as a Quality Project Lead Engineer assisting in AS9100 D Certification and process improvement. Prior employment includes 28 years at Raytheon Technologies/Pratt & Whitney Corporation, working at Pratt & Whitney as the CSMC Sr. Quality Clinic Manager. Mark was responsible for the CSMC Quality Clinic, providing quality expertise across the P&W/Collins Aerospace sites and supply chain. Overall, Mark’s main contributions have centered on leading the development of Quality Management Systems and process control implementation, as well as Supplier Quality & Development. Prior to coming to Pratt, Mark spent 8 years in the US Navy learning every model and type of jet engine used on an aircraft carrier as an aircraft/engine mechanic, 7 years as Quality Inspector, 5 Years as a Quality Manager and 9 years as a Quality and Supplier Quality Engineer. Mark holds ASQ certifications as a Quality Engineer, Quality Auditor, Quality Manager and Certified Supplier Quality Professional.
Location
Central Connecticut State University
1615 Stanley Street
New Britain, CT 06053
Room: Elihu Burritt Library 302-04